Customer Service Manager

Job Description

A Day in the Life:

We're looking for a friendly, organized, and solutions-focused Customer Service Manager to lead our front-end team and ensure every customer leaves with a great experience. In this role, you'll oversee the daily operations of the customer service and checkout areas, support and coach team members, and handle escalated customer concerns with professionalism and care. You'll be responsible for overseeing shift schedules, maintaining a clean and welcoming environment, and ensuring smooth, efficient service at all times. Whether you're jumping in to assist during a rush or mentoring staff on best practices, you'll be setting the tone for exceptional service and perfecting the art of fresh, friendly shopping. If you have experience in retail leadership, strong communication skills, and a passion for creating positive customer experiences, we'd love to have you on our team!

What you bring to the table:

You take pride in the work you do, whether big or small.

You agree that food is central to all our lives.

Helping customers and fellow associates gives you energy.

Smiling and making others smile is your favorite.

You are eager, willing, and wanting to learn & grow.

You believe that being a part of your community matters.

Why you will choose us:

Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company's philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better!

We also provide a variety of benefits including:

Diverse and Inclusive work culture

Competitive Wages paid weekly

Flexible work schedules

Associate discounts

Leaders invested in your training, career growth & development.

Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)

Vacation / Paid Time Off

Our Values

We put people first.

We are customer driven.

We value different perspectives.

We raise the bar.

We act as owners.

We are one team.

We build belonging.

We are committed to a healthy future.